All Mapped Out Ltd maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The shipping charges will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Royal Mail or ParcelForce from our workshop in Leeds, in Yorkshire, England. All of our products are made to order, so production time is required before the order will be shipped. This means orders can take up to 7 days (in some cases longer depending on the product) from when the order was placed, to the point when it is ready to be dispatched. Once the order has been dispatched, delivery times are dependent on the quoted timescales stated by the Royal Mail/ParcelForce which are shown on their website.
The normal delivery time from when orders have left our workshop is:
- First Class – 1 working day to the United Kingdom
- Second Class – 2-3 working days to the United Kingdom
- International Tracked & Signed – 5 working days to Europe
- International Tracked – 5-9 working days to the U.S.A.
- International Tracked – 5-9 working days to the Australia & New Zealand
- International Tracked – 5-9 working days to the Rest of the World
The shipping charge depends on your delivery address.
How much is the shipping charge?
We ship all over the world, and the shipping charge depends on your delivery address. Shipping charges are displayed at Checkout once you have added your required products and entered your address.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service at firstname.lastname@example.org. If you send us an email, please include as many details as possible including your order number as well as any photographs if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s), ideally in its original unbroken packaging within 30 days of delivery for a refund.
When we receive the product, we will refund the value of the purchased product, but not the original shipping charges.
All products must be returned in their original state and must not be damaged in any way, otherwise it will not be possible to obtain a refund.
You must pay for the shipping costs to return the goods and the shipping must also be arranged by you. The goods are your responsibility until they reach our workshop. Please ensure you pack the return safely to prevent any damage to the products.
You always have a 24 months warranty period if something is wrong with the product. Your claim should be sent to us as soon as possible. If your claim is justified we will refund your reasonable shipping expenses.
For EU buyers, a minimum of 14-day returns will apply which fulfils your “right of withdrawal”. Exclusions apply with customised / made-to-order items. Our contact information: All Mapped Out 28 Abbeydale Garth, Leeds, LS5 3RQ United Kingdom
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
• Custom or personalised orders
• Perishable products (like food or flowers)
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your shipping charges if we have to reimburse them.
Our return address is:
All Mapped Out
28 Abbeydale Garth
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.